Email replies are slower than usual right now

GONE VIRAL

After going viral on Facebook and Instagram our inbox is far busier than normal. We're actively working through it and hiring more people for the care team, but our usual 24-hour reply time may be a little longer for now. Please don't send a follow-up email, as duplicates push your original message further down the queue. You'll hear back from us within 5 business days. Genuinely sorry for the wait, and thank you for bearing with us.

CUSTOMER CARE

How can we help?

Tracking an order or changing a refill is instant in your account. For anything else, send us a message below.

Send us a message

Fill this in and we'll have everything we need to sort it in one reply.

Where is my order?

Faster than emailing us

Enter your order number or email on our tracking page for live carrier updates. Orders are packed in 1–2 business days, then tracking starts moving once the carrier scans the parcel.

TRACK MY ORDER

Manage my subscription

Changes apply instantly

We'll email you a secure link to your subscription portal, where you can skip the next box, change scent, switch to every 30, 60 or 90 days, update your address, pause or cancel. Edit at least 24 hours before your renewal date.

MANAGE MY REFILLS

Mon–Fri, 9am–5pm EST · replies within 5 business daysNo lock-in on refills, cancel anytime30-day satisfaction guarantee

Answers before you email

These cover almost every message that reaches our inbox.

SUBSCRIPTIONS & REFILLS

How do I cancel my subscription?

Log in, open "Subscriptions", pick the refill and hit cancel. No minimum term, no fee, and you can restart later at the same subscriber price.

Can I skip or delay my next delivery?

Yes. Use "Skip next delivery" to jump one box, or move the renewal date to any day you like. Still got a full jar? Skipping is the quickest fix.

How often am I charged, and how much?

You choose every 30, 60 or 90 days. Subscribers save 20% on every delivery, and you're charged on the renewal date shown in your account.

Can I swap to a different scent?

Rotating scents is the point. Edit your subscription, pick another body butter, and the new scent ships with your next refill at the same price.

I was charged but thought I'd cancelled

A cancellation made after the renewal has processed applies to the next cycle. Message us with your order number and we'll cancel the subscription and refund that charge if the parcel hasn't shipped.

I can't log in to my account

We send a one-time code instead of a password, so enter the email you ordered with and check your spam folder. If you used a different or misspelled email at checkout, message us and we'll move the subscription across.

ORDERS, SHIPPING & RETURNS

How long does delivery take?

Orders are packed within 1–2 business days. Delivery is typically 3–6 business days in the US and UK, and longer for international addresses or US territories.

My tracking hasn't moved in days

Carriers often go quiet mid-transit, especially through customs. If there's no movement for 5 business days, message us with your order number and we'll chase it or send a replacement.

It says delivered but nothing arrived

Give it 24 hours and check with neighbours or your building's parcel room, as carriers sometimes scan early. If it still hasn't shown up, message us and we'll replace or refund it.

Can I change my address or cancel my order?

Yes, as long as it hasn't shipped. Message us straight away with your order number and the correct address, choosing "Order or delivery" above so it's flagged as urgent.

What's your returns policy?

Because these are personal care products we can't accept returns on opened items, and unopened items can be returned within 14 days of delivery.

If the scent isn't right for you, tell us within 30 days under our satisfaction guarantee and we'll work with you to make it right.

How long does one jar last?

Roughly 4–6 weeks with daily use. Daily user? Every 30 days. Using it a few times a week? Every 60 or 90 days is the better fit.